Product Warranty Information

RESIDENTIAL USE WARRANTY FABRIC ON CUSHIONS, SLINGS AND UMBRELLAS – 60 DAYS If the fabric on a cushion, sling or umbrella tears, mildews, or fades excessively within one year of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued.

UMBRELLAS AND UMBRELLA BASES – 30 DAYS If an umbrella or umbrella base fails structurally within one year from the date of purchase, we will at company option, repair or replace the umbrella or umbrella base, in the original color and style, if available, or in a similar style if color has been discontinued.

COMPONENT PARTS – ONE YEAR If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one year from the date of purchase, we will at company option, repair or replace the part, in the original color and style if available, or in a similar color and style if the original has been discontinued.

WOVEN RESIN AND TEAK FURNITURE – THREE YEARS If the woven resin or teak furniture fails structurally (i.e., broken frame, welds or resin) or if the weave unravels or fades excessively within three years from the date of purchase, we will at company option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued.

COMPOSITE OR STONE TOPS – THREE YEARS If a composite table top fails structurally within three years from the date of purchase, we will, at company option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section.

CONTRACT (COMMERCIAL) OR NON-RESIDENTIAL USE WARRANTY Fabric – 60 DAYS Woven and Teak furniture – Three Years

SHIPPING If required, Open Air Lifestyles, LLC will require the customer to pay for shipping of damaged or replacement products within the continental U.S. If the product is covered under a warranty for a period of less than three years (fabrics, slings, etc.), we will expect the customer to pay the replacement shipping, IE UPS, Fed-Ex charges.

LIMITED WARRANTY This warranty is a limited warranty, and applies to the original purchaser only. Proof of purchase is required. Photographs may be required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. This is a residential warranty and does not apply to commercial use.

Note: Open Air Lifestyles, LLC may discontinue any component part such as fabric, paint, etc. at any time.

EXCLUSIONS Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, normal wear and tear are excluded from the warranty.

WINTER STORAGE All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.

RETURN OF FURNITURE If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs may be required in certain instances. Prior written authorization from Open Air Lifestyles, LLC is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to Open Air Lifestyles, LLC.

For additional information or service, contact the customer service department of Open Air Lifestyles, LLC, 1-877-548-5697