Open Air Lifestyles, LLC Shipping and Return Policy

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Return and Exchange Policy

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.

Important Delivery Information

The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule.

Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.

If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact Open Air Lifestyles, LLC immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.

Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee. Notify Open Air Lifestyles, LLC if these special requirements are required at time of placement of order.

*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.

Additional fees may apply for the following:

Redelivery:

Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to OPEN AIR LIFESTYLES, LLC fulfillment warehouse if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.

Storage Charge:

Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

Refused Delivery:

If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.

Time Definite Fee:

Our freight carrier’s will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

Stair Carry/Extra Labor Fee:

If you would like your item carried inside your residence, have it upackaged/assembled, or carried up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.

These extra delivery options are not available in all areas. To see if special delivery options are available, please call our customer service at 1-877-548-5697 and ask to be transferred to our Oversized Item Delivery team.

By purchasing an oversized item, you authorize Open Air Lifestyles, LLC and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.

Satisfaction Guarantee:

If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Some of our products are offered with free shipping, so please note if you return a product that has free shipping our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.

Special Order Policies

All special order sales are final. Open Air Lifestyles, LLC does not allow cancellations or returns. A non-refundable 50% deposit is due upon placing special orders. Balances are due prior to delivery. Due dates are approximate only. You will be notified as soon as your special order arrives in our distribution center in Ira Township Michigan and has been inspected for correct quantity and workmanship before it is loaded for shipment to the customer. Merchandise not claimed within thirty days of completion is subject to a storage fee of 1% of merchandise total per day. Open Air LIfestyles, LLC will not assume responsibility for pieces that were ordered in excess of your physical needs.

Due to the handcrafted nature of our products, reasonable variations in finish and fabric are common and should be expected.

Defective or damaged merchandise will be replaced if Open Air Lifestyles, LLC is responsible for the damage or defect. Our liability is limited to our merchandise and does not apply to miscellaneous charges such as fabric protector, delivery charges or shipping charges.